Delivery Time & Shipping Costs
- The prices indicated are final prices and include the applicable value-added tax set at 19 percent.
- A fixed charge of 5,00 EUR is levied for shipments within Germany. A fixed charge of 13,49 EUR is levied for shipments to EU countries. A fixed charge of 17,95 EUR, 39,00 EUR, 49 EUR and 69 EUR is levied for shipments to the rest of the world.
- Shipment of the parcels is done by DHL or UPS and can be tracked by the customer.
- Standard shipping time within Germany is 1-4 business days. All other countries´ delivery time is 5-6 days. The delivery time of customized pieces might be longer and will be communicated with the customer in particular cases. There is no dispatch on Sundays and public holidays.
Parcels that are tracked as being delivered but not received by the customer are considered to be delivered. This may happen if someone else but you signs for the receipt of the parcel (e.g. neighbors, working colleagues). We do not refund or replace items that are tracked as being delivered.