Withdrawal Rights 

Returns/Refunds

The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law (BGB) and to deliveries to EU-countries only. Consumers are all individuals that complete a transaction that is not attributable to their commercial or self-employed occupation.

Please note: Due to customs regulations, there is no right of withdrawal for deliveries to third countries, i.e. all countries outside the European Union (EU).

Goods that are not made on special order or customised we offer a full refund provided you return the goods to us within 14 days. We will not be able to accept returns made outside this time period.

Please note unwanted item(s) have to be returned undamaged, unworn and in their original packaging with all tags attached. Goods are returned to Sara Lashay at your expense. We recommend that the return shipment is sent back to us by recorded post and retain proof of postage and insured to its appropriate value as the goods are under your responsibility until we receive them. Customized jewelry is excluded from returns and refunds.

Goods should be returned to the following address:

Sara Lashay GbR

Woelerstrasse 2

60323 Frankfurt

Germany

When we receive your goods we will check the items so that they are in their original condition and all the tags are in place.

If the goods are returned in the same condition as we shipped them, we will arrange the refund against your original payment method. This refund will be done within 4-6 days. The original shipping charges will not be refunded. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us via email: sara@saralashay.com

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