Delivery Time & Shipping Costs

Processing Time

Orders are processed within 1–2 business days.

Delivery Time

  • UAE: 1–2 business days
  • GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar and Oman): 2–3 business days
  • Rest of the World: 5–7 business days

Shipping Methods

  • UAE orders are shipped via DHL.
  • All international orders are shipped via DHL Express. International orders are shipped DAP (Delivered at Place). Import duties, taxes and customs-clearance charges are not included in our prices and must be paid by the customer to the relevant authorities or shipping carrier.

Shipping Costs

Free shipping within the UAE.

  • Free shipping within the UAE.
  • Free shipping on orders above €500 to Europe, Orders below €500 have a shipping cost of €19
  • GCC countries: € 29
  • United States, Canada: €29 
  • Rest of the World €45.

    Returns

    • UAE: AED 35
    • Rest of the World: €45

    Customs duties and taxes paid by the customer are non-refundable.

    Refunds may be reduced by applicable return shipping costs, original delivery charges, and any customs duties, import taxes, or additional fees incurred when the retuned item re-enters the UAE.

    Please kindly note that remote areas are determined directly by DHL. If your address is classified as a remote area by DHL, an additional return shipping charge may apply. We will always inform you of the exact amount by email in advance. Once we receive your returned item, the applicable return shipping cost will simply be deducted from the refund amount when your refund is processed

    Order Tracking

    A tracking number will be sent by email once your order has been shipped.

    Customs and Duties

    International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

    Lost or Missing Items

    All orders are shipped using trusted courier services such as DHL Express and Aramex. Every shipment is fully tracked.

    Once a parcel is marked as “Delivered” by the courier, the order is considered successfully delivered. In some cases, the package may be signed for and received by another person, such as a family member, neighbor, colleague, receptionist, or building staff.

    For this reason, we are unable to offer refunds or replacements for any order that is confirmed as delivered according to the courier’s tracking information.

    If you cannot locate your package, we recommend checking with household members, neighbors, colleagues, or your local courier office.