Cancellation policy advisory
The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law (BGB). Consumers are all individuals that complete a transaction that is not attributable to their commercial or self-employed occupation.
The customer may repeal its contract of purchase within 14 days without having to state reasons.
The allocated cancellation timeframe is 14 days, effective the day that the customer or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.
To administer the customer´s right to cancel the order, the customer has to inform the supplier – Sara Lashay, Lossenweg 33, 64285 Darmstadt, firstname.lastname@example.org - by sending an explicit declaration stating that the customer is repealing the contract of purchase (for example: by sending a letter or an email).
It will suffice to send the notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.
Customized jewelry is excluded from returns and refunds.
CONSEQUENCES OF CANCELLATION
If the customer repeals the contract of purchase, the supplier is obligated to refund all payments that he has received from the customer, excluding shipping costs, immediately and within 14 days at most, effective the day that the supplier receives the customer´s repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless the supplier and the customer have explicitly agreed to something else. The customer will not be charged any fees for the reimbursement.
The supplier reserves the right to withhold the reimbursement until the supplier has received the returned items.
The items have to be sent back to the supplier immediately and no later than 14 days after the date on which the customer has notified the supplier of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at the customer´s expense.
Please send all returns to: Sara Lashay, Lossenweg 33, 64285 Darmstadt, Germany.
The customer is only required to compensate the supplier for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.