§ 1 Prices and shipping costs
(1) The prices indicated are final prices and include the applicable value-added tax set at 19 percent.
(2) A fixed charge of 5,95 EUR is levied for shipments within Germany. A fixed charge of 10,95 EUR is levied for shipments to other EU countries. A fixed charge of 15,95 EUR is levied for shipments to the rest of the world.
(3) Orders worth more than 150,00 EUR within Germany are delivered free of charge.
(4) The shipment of goods worldwide is insured up to 500,00 EUR. Shipment of the parcels is done by DHL and can be tracked by the customer.
(5) Standard shipping time within Germany is 2-4 business days. All other countries´ delivery time is 5-10 working days. The delivery time of some collections (e.g. Perla collection) or for customized pieces might be longer and will be communicated with the customer in particular cases. There is no dispatch at Sundays and public holidays.
§ 2 Right of Revocation
Jewelry that is not made on special order or customized we offer a full refund provided you get in touch within 14 days of placing your order via email. Please note unwanted item(s) have to be returned undamaged, unworn and in their original packaging and shipped back to us at your own expense. We recommend that the return shipment is sent back to us using a Special Delivery Service providing us with the tracking number and insured to its appropriate value as the goods are under your responsibility until we receive them.
Customized jewelry is excluded from returns and refunds.
§ 3 Lost items
Parcels that are tracked as being delivered but not received by the customer are considered to be delivered. This may happen if someone else but you signs for the receipt of the parcel (e.g. neighbors, working colleagues). We do not refund or replace items that are tracked as being delivered.